What is your return policy?
If you’re not satisfied with your order you may return it to us for a refund. Orders must be returned to us within 10 days of delivery to you. All returns must be packaged in the original shipping cartons, including packing materials. Please note we do not accept partial returns. We DO NOT credit back any shipping costs or Rush processing fees
In addition, you may return anything except the items in the categories below:
International Orders. International orders are defined as those shipped outside the United States or Canada.
Samples. Unlike many favors retailers, we do not require minimum quantity orders on most of the itemswe offer; therefore, we cannot aacept returns of single items.
Partial Returns of Orders. Due to our quantity pricing, we cannot aacept partial returns of orders once placed.
Personalized Items. Any item that has been personalized, momogrammed, engraved or embroided cannot be returned, unless the mistake was ours. If the mistake was ours, we will replace the item(s) in question. Please also know that: (a) orders of personalized items, once placed. cannot be cancelled, changed or returned: (b) personalized items require 3 to 10 business days to process before they are shipped; 9c) FedEX and UPS do not deliver on Sundays.
Clothing. Any items that are designed to be worn (including garters, t-shirts, caps, and flip flops) are not returnable.
Consumables. Items such as wedding reception bubbles cannot be returned.
Personal Care Items. Items such as manicure, pedicureand other kits, and opened soap favors cannot be returned.
Standard Return Policy on All Elegant Gift Gallery Items
Please contact us via email at firstname.lastname@example.org to get a return authorization before returning your package. Please note that we are unable to accept partial order returns.
All returns must be shipped, we do not maintain a drop-off service or location. Please insure your parcel as we will not offer you credit on any merchandise that is damaged or lost in return transit. Pleas use a method of return shipping that provides you with package tracking - we cannot guarantee receipt of packages without return tracking. Return shipping is at the customer's expense.
What is your replacement policy?
If for some reason an item or items arrive damaged, please take a photo of the damaged item and email it to email@example.com. witinn 7 days of delivery. We will then contact the manufacturer and they will determine if the item is damaged. If the manufacturer determines the item is damaged you will get a replacement. Please note Personalized Glass will only be issued a crerdit.