Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- How do I check on the status of my order?
To check on the status on your order, please call us at (888)328-6770 or email us at info@elegantgiftgallery.com Please include your name and order number in the email. We will respond to email inquiries within 1 business day.
What are my shipping options?
Our shipping charges are based on package weight and your location and can be calculated on the checkout page before payment is processed. All orders are shipped via UPS ground unless other arrangements are made. We are unable to ship to P.O. Boxes, or APO/AFO address at this time.
At this time Elegant Gift Gallery DOES NOT ship internationally.
Will I receive a shipment confirmation?
Once your order has been processed and is ready to ship, you will receive and email containing UPS tracking number(s) which will allow you track your order on the UPS website (www.ups.com). Some items ship separately and you may receive multiple emails with more than one tracking number.
How long does it take to receive my order?
All orders placed using a credit card are processed, packed, and shipped out of our store within 5 business days. Processing times do not include shipping transit time. Please note that weekends and holidays do not count as business days.
Can I rush my order?
We will do our best to ensure that your order ships in time for your event. Rush service for some personalized items is offered at a nominal fee. We also offer UPS next day, second day and 3 day expedited shipping services (3-day service is only available within the 48 contiguous states). Please call customer service at (888)328-6770 for specific inquiries.
IMPORTANT NOTICE:
Elegant Gift Gallery shopping cart calculates flat rate shipping only. On certain occasions, heavy weight items or items that require oversized shipping cartons my result in additional shipping charges. If this were to happen, Elegant Gift Gallery will contact you for approval before shipping your order.
Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the HACKER SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, prevent over 99% of hacker crime.
How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.- What is your return policy?
If your are not satisfied with your order you may return it to us for a refund. Orders must be returned to us within 10 days of delivery to you.
Returns are subject to a restocking fee of 15% or $5.00, whichever is higher, and we do not refund shipping costs or RUSH processing fees. We don't accept returns on any personalized, edible, perishable, sample, clearance and special order items. Handmade sachets, and ribbon as well as plants are considered special order items and cannot be returned.
Please email us at info@elegantgiftgallery.com if you would like to return your order or if you have any questions about our return policy. Orders that are cancelled before shipping are still subject to a 5% processing charge. - All returns must be shipped, we do not maintain a drop-off service or location. Please ensure you use a method of return shipping that provides you with package tracking - we cannot gurantee receipt of packages without return tracking. Return shipping is at the customer's expense.
- What are my payment options?
Elegant Gift Gallery accepts Visa, MasterCard, American Express and Discover credit card payments. We also accept Paypal, cashiers checks, money orders and personal checks. All orders paid for by personal checks will not ship until payment has been received and the check cleared.
What is the currency for all prices?
All prices listed on Elegant Gift Gallery's website are quoted in US Dollars.
Will I be charged sales tax?
Yes, you will be taxed according to your state tax.
Are online transactions secure?
Elegant Gift Gallery assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certified by Thawte to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records. Please read our security and privacy policy for details.
Can I order by phone?
Orders can be placed over the phone by calling Elegant Gift Gallery's toll free number (888)328-6770. One of our friendly and helpful customer care representatives can assist you with your order. Our customer care representatives are available to assist you Tuesday - Saturday (11:00 am - 7:30 pm EST).
Do you offer samples?
We work hard to provide detailed product descriptions and clear product images but understand that you may still wish to order samples. Personalized products as well as some products sold in sets are not available for purchase as a sample. Products which are available for purchase as a do not have a minimum order. Sample orders will be charged the unit price of the product plus shipping and handling. Please call us at (888)328-6770 with any questions about specific products.
Do products come assembled?
Many of our products come with packaging options included. However, unless specified, products do not come pre-assembled. Please read the product description provided on the product page for details.
Do you offer special promotions?
We offer special promotions on our website. You can see all current promotions on our promotions page. You can also sign up for our newsletter for exclusive deals. Or ask our customer service team about our low price guarantee.
Will I receive an email confirmation for my order?
You will receive an email confirmation shortly after placing your order. Please review your order details carefully and contact customer service immediately if you wish to make any changes. Once your order has been processed and is ready to be shipped from our facility, you will receive a second email containing UPS delivery and tracking information. Order and shipping confirmation emails are sent to the shipping email address. - Do you offer special promotions?
We offer special promotions on our website. You can see all current promotions on our promotions page. You can also sign up for our newsletter for exclusive deals. Or ask our customer service team about our low price guarantee. - How do I check on the status of my order?
To check on the status on your order, please visit the order status page. You will be asked to enter the order number and billing email address to retrieve the status of your order. You may also call us at (888)328-6770 or email us at info@elegantgiftgallery.com Please include your name and order number in the email. We will respond to email inquiries within 2 business days.
What are Elegant Gift Gallery's hours of operation?
Elegant Gift Gallery's customer service representatives are available to assist you Tuesday - Saturday (11:00 am - 7:30 pm EST). Please call our toll free number at (888)328-6770 to speak to one of our helpful customer service representatives. You can also email us at info@elegantgiftgallery.com. We will respond to all email inquiries within 1 business day. Store Hours: Tuesday to Saturday 11:00 am to 7:30 pm Sunday 11:00 am to 3:00 pm. Closed Mondays.-
Where is Elegant Gift Gallery located?
Elegant Gift Gallery is located at:
4030 E. Tremont Ave. Bronx N.Y 10465
We do have a retail storefront and can make sales in person.
Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information
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